HELLO, I'M

Siyu Lei

Hospitality Management Student

Siyu Lei

BS in Hospitality Management. University of Nevada, Las Vegas

leis1@unlv.nevada.edu

318-780-3527

About

MY BACKGROUND&GOAL

With a passion for hospitality management, social media, and all things hotel marketing. The hospitality program taught by faculty from the William F. Harrah College of Hospitality with the mission to deliver resources and experiences that empower me to dive deep into the industry. The projects present the perfect crossroad between hospitality and business where I can thrive. My career goal is to increase professional knowledge and training to establish the steps to achieve a leadership role makes it possible. Browse my site to see all that I have to offer.

About

Education & Experience

Education

WHAT I’VE LEARNED

Experience

WHERE I’VE WORKED

Education

Bachelor of Science, Hospitality Management May. 2015 – Dec. 2018

University of Nevada, Las Vegas

Working Experience

Hotel Intern

SpringHill Suites by Marriot San Antonio Aug.2018 – Dec.2018

Being a front desk agent check guests in and out of the hotel in accordance with all brand standards.
Being a housekeeper responsible for preparing a perfect room experience for the guests.
Being a sales coordinator preparing agreements, contracts, BEO’s to be presented to clients
Being a breakfast attendant properly preparing and serving breakfast to guests.

Player’s Club Ambassador

Lucky Dragon Las Vegas, NV Aug. 2017– Jan. 2018

Assisted Club members to meet their needs and requests via phone and in person
Greeted guests both in groups and individually upon arrival and departure. Interact with guests
Assisted manager with creating marketing promotions
Worked with VIP Representative for guest’s program
Distributed VIP entertainment tickets and works at VIP functions to greet and answer questions
Trained 2 new employees.

Hostess

Bamboo Palace Dallas, TX Sep. 2015 – Nov. 2015

Managed preparation and presentation of 25-30 desserts for 5 catered events
Set up 5 stations per day, consisting of 25 tables and 8 booths
Placed around 300 food servings on plates and trays according to orders
Planned and prepared food for parties, holiday meals, luncheons, special functions, and events
Took 10 orders per day from patrons for food, or beverages such as alcohols

Hostess

Cheng’s Garden Shreveport, LA Jan. 2014 – Apr. 2014

Trained 2 new employees
Managed the preparation and presentation of the desserts for 10 catered events
Tended to 10 table sections with up 30 guests
Scheduled all reservations and planned seating arrangements for lunch and dinner service
Greeted guests walking in the door and ascertained guests need

Skills&Membership&Volunteer

Related Work Skills &Memberships

Bilingual: English and Chinese Mandarin
Microsoft Office: Excel and PowerPoint
Excellent customer service, detail-oriented with strong time management skill
Membership of Society for Incentive Travel Excellence
Membership of The Society for Collegiate Leadership& Achievement
Membership of Hotel College Mentor Program
Membership of Hospitality Sales and Marketing Association International

Volunteer Work

June 2017: Wynn Las Vegas Senoras of Excellence Senoras of Distinction Gala
June 2017: Nevada Hotel & Lodging Association- Golf Tournament
January 2017: Caesars Entertainment the LINQ- Chinese New Year Celebration weekend
January 2015: Marlene Yu Museum- New Year Exhibition

Hotel Overview

SpringHill Suites by Marriott San Antonio seamlessly blends design and functionality, offering modern amenities to keep guests refreshed and focused. Spacious suites and the vibrant lobby offer flexible spaces perfect for working or relaxing. Guests can take the stress out of travel with free Wi-Fi, a relaxing pool, and a fitness center. San Antonio is close to the Mexican border, so the hotel mainly attracts businessmen and tourists from Mexico. Some of the guests are business people from government departments and insurance companies in San Antonio. The hotel has 23 employees,128 guest rooms and 6 departments( front desk, food&breakfast, sales, housekeeping, laundry, and technology department).

Skills & Languages

Job Duties

Front Desk

Provide the highest quality of service at all times
Promptly and effectively deal with any guest complaints or requests
Check guests in and out of the hotel in accordance with all brand standards
Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary
Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift

Food&Breakfast

Engage and provide personalized service to all guests .
Keep the breakfast buffet and seating area clean at all times ,
Take inventory of all food, beverages, and supplies and assist with ordering to ensure we have the proper products for our guests
Maintain and keep the kitchen clean and organized at all times in accordance with all local health department regulations

Housekeeping

Maintaining cleanliness and organization in all storage areas
Restocking all storage areas with supplies
Thoroughly cleaning all aspects of the public areas
Reporting any type of problem immediately
Delivering any special request or guest request items to the guest rooms
Assisting as a van driver when necessary

Sales Coordinator

Answer calls or meets with customers that come to the hotel inquiring about group corporate, or meeting business
Participate and assist with any sales related functions such as lobby lizard, evening socials, etc
Maintain a high level of attention to detail and accuracy when preparing agreements, contracts, BEO’s, etc to be presented to clients
Assist and prepare reports as necessary
Ensure all group and meeting events are to the client’s expectations by ensuring all client needs are communicated to the hotel leadership team and associates
Participate in revenue management calls and provide information as necessary to assist with making solid revenue decisions for the hotel to drive revenues

Work Experience

I went to SpringHill Suites by Marriott San Antonio for a three-month internship during Aug 27th to Dec 8th, so that I could understand the process of hotel operation, management, service, culture, and strengthening the integration of hotel management theory and practice. I learned the spirit of service in the hotel and how to cultivate my sense of service.

SpringHill Suites by Marriott San Antonio are divided into six departments; human resources, sales, front office, housekeeping, laundry, food, and breakfast. The hotel human resources department arranged for me to work according to the actual operational needs of the hotel, in the front office, housekeeping, and food and breakfast respectively. This internship taught me how to serve people, how to listen to guests’ requests and solve problems, and how to be responsible for completing tasks.

Departmental differences also determine the different content of our work, different quality of work, different ways of serving customers. For students, working at food and breakfast is directly providing service to customers. Therefore, the employees who work in this department should have a warm and extroverted personality, which is conducive to promoting dishes and achieving maximum income. For the Housekeeping Department, it seldom contacts customers, but it has a lot of work and needs to be very attentive to detail.

Here are some photos of my work.

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